FREQUENTLY ASKED QUESTIONS

General

How do I purchase artwork?

Browse our collection and find your art.  Then contact us with your order details (image title, size).  We then provide you with an order summary and path for a secure checkout.

Do you offer digital download of images.

Yes, contact us for details.

I want a size not offered on your website.

We can print to any size desired, just ask.

Note: some sizing will require cropping of the image.

I want to purchase an image that is not in your shop.

All image are available for purchase, please contact us with the image title and size desired.  We don’t keep our entire collection in the shop section.

Do you offer any discounts?

Yes.  Sign up for out newsletter and receive 10% off your first order.  We also offer volume discounts for large orders and a trade discount to qualified design professionals.

When will I get my order?

Usually 10 days.

Our standard production time is 5 business days from the time of payment.  Standard shipping time is 5 days.

Payment

What payment methods do you accept?

We accept all major credit cards and PayPal.

Is your payment system secure?

Yes, our site is protected with SSL (secure socket layer) encryption.

Shipping

How are prints packaged for shipping?

Most of our products ship rolled in a durable photo tube.  Large prints made on fine art matte paper and canvas gallery wraps are shipped flat.

When will my order ship?

Prints ship within 5 business days of payment.  Canvas gallery wraps ship within 10 business days of payment.  Ship time may vary on large custom orders.

What mail service do you use?

The majority of orders are shipped via USPS Priority Mail.  For some custom and out of country orders we us FedEx.

Do you provide tracking?

Yes.  Once your order has shipped you will receive notification and a tracking number.

How much does shipping cost?

Most orders ship free in the continuous United States!  This does not include canvas gallery wraps and out of country orders.  Contact us for a shipping estimate.

Do you ship to countries outside the United States?

Yes,  we do offer shipping outside the USA.

PLEASE NOTE: Jorjorian Studios is not responsible for any tariffs, customs fees, duties, etc.  If any of these fees are required by the destination country they are the buyers responsibility. Please keep this in mind.

Returns & Exchanges

What is your return policy?

We want you to be 100% satisfied with your purchase.  If for some reason you are dissatisfied with your order we offer the following return policy.

We offer a 15 day money back return policy is the item is shipped back to us free of damage.  You are responsible for return shipping costs.

Can I exchange my order for something else?

Yes, if for some reason you would like to exchange your order we offer the following exchange policy.

To exchange your order return it to us in its original condition within 15 days of purchase.  Your new item will be shipped once we receive the original item.  You are responsible for return shipping costs.

What if my package arrives damaged?

Despite our best efforts to safely ship items, accidents with mail carriers do happen.  If you order arrived damaged please contact us as soon as possible and provide a few pictures of the damage.  We will send you a replacement at no cost.

If you item itself is damaged please provide us with a picture of the damage and we will provide a replacement at no cost.

Artwork

Are prints signed?

Sort of.  Our prints are stamped with a signature.   The stamp used was laser molded from Taylor’s actual signature.  The ink used is acid free.

The art is pretty but what is it?

All of the work featured here is photography.  The artisan collages are photographs that have been digitally stitched together.

Who is the artist?

All of the work is created by Taylor Jorjorian.

For his limited edition work visit www.TaylorJorjorian.com

So these are photographs, how were they created?

The images are created using a variety of Taylor’s self-developed photographic methods.  The specifics are a secret.

Are the photographs limited editions?

No.  The work featured here is open edition with exception of commissions.

Still need help? Send us a note and we will be happy answer any questions.

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